We take full responsibility for what happened, have accessed what went wrong and have made changes to ensure it does not occur again. We understand the frustration and uncertainty you have gone through. Your satisfaction is what every Web-Est team member works towards every day. It was a long day for us, and we know it was a long day for you. Although we have not had not had any service issue all year, regrettably we did encounter an issue with an upgrade performed on Friday 11/18, and we are deeply sorry for the events that effected your business. Hi Alan Thank you very much for taking the time to review Web-Est.